Get in Touch With Us
If you have a question about one of our reviews, spotted something that needs correcting, or want to talk to us about a partnership, this page explains the best way to reach the Non Gamstop Casinos team and what happens once your message lands with us.
How to Get in Touch
Email is the quickest and most reliable way to contact us. Write to [email protected] and a member of our editorial team will pick up your message directly — we don't rely on automated replies to do the work for us.
To help us route your enquiry properly, it's worth including a short summary of what it's about in the subject line, and mentioning which page or casino your message relates to if applicable. This is especially useful given how many operators, bonus terms and wagering rules we cover across the site — a specific reference saves time on both sides.
What We Can Help With
We welcome messages on a range of topics connected to our coverage of non GamStop casinos, bonuses, payments and betting features. Common reasons readers contact us include:
- Questions about a review or rating — if you'd like more detail on why a casino such as Betmica, Kikibet or Betninja appears where it does, or how we assessed a welcome offer, wagering requirement or withdrawal limit, ask us directly.
- Corrections and factual updates — bonus terms, minimum deposits, payment options and licensing details change frequently at operators outside UK Gambling Commission oversight. If something looks out of date, tell us and we'll look into it.
- Content suggestions — if there's a topic around casino bonuses, payment methods, game providers or sports betting features you'd like us to cover in more depth, we're happy to hear it.
- Partnership and editorial enquiries — organisations wanting to discuss working with us should introduce themselves clearly and outline the enquiry. Note that any commercial relationship never determines how we rank or review a casino.
- Concerns about gambling harm — if you or someone you know is struggling with gambling, please say so in your message. We can point you towards independent support such as GamCare, and we'd rather you reach out than stay silent.
What to Expect After You Write to Us
Every message is read by a real person before any reply goes out. We aim to respond within two working days, though this can take slightly longer during busy periods — we'd rather give you an accurate answer than a fast but vague one.
If your enquiry concerns a specific claim in one of our guides — for example, a withdrawal processing time, a wagering requirement, or whether a payment method such as PayPal or a particular e-wallet is genuinely available to GB customers — we'll check our sources before replying, rather than guessing.
Before You Contact Us About a Specific Casino
If your question relates to an account issue, a bonus dispute, or a delayed withdrawal at one of the operators we cover, our team cannot act on your behalf or intervene with the casino directly. We're an independent research and review site, not a party to your agreement with any operator. In these cases:
- Contact the casino's own customer support team first, using the channel listed on its site.
- Keep a written record of your communication, including dates and any reference numbers.
- If the issue involves a licensed operator, check whether the licensing authority named on the casino's site offers a complaints or dispute process.
You're still welcome to tell us about your experience — reader feedback shapes how we assess casinos going forward — but we can't guarantee a resolution to an individual account dispute.
A Note on Accuracy and Independence
We aim to keep our guides, including our list of the best non GamStop casinos, honest and current, and reader feedback is one of the ways we catch things that need updating. If something we've published affected your understanding of a bonus, a payment method, or a casino's terms, we genuinely want to know — whether that feedback is positive or critical.
Thank you for taking the time to read this far. We look forward to hearing from you.